Home Security FAQ
Q. Do i need a phone line in order to have an alarm? Can I use an internet phone line or voice over IP phone service to monitor my system?
A. While some companies offer VOIP and internet phone line security monitoring services, we do not because of the unreliability of internet phone connections. For customers who use cell phones at home and have no need for a land line phone connection, we offer cellular monitoring services. This type of security monitoring service is extremely reliable and is cost effective also
Q. What if I have pets? Will they interfere with the motion detector causing the police to be called out because of a false alarm?
A. The installation technician is professionally trained and will program each alarm control unit with the settings necessary to help you prevent false alarms. We also have pet safe motion detectors available for your convenience.
Q. How much does the monthly monitoring costs?
A. Home security monitoring services is an essential part of every home security system and provides a constant connection with local authorities: while most monitoring prices are relatively the same from company to company the actual quality of the monitoring services differ drastically. We advise that you shop around and compare what is being offered with each monitoring service agreement. The monitoring services we offer range in pricing anywhere from $32.99 to $39.99 per month depending on the services provided.
Q.How much does the installation fee cost?
A. The standard installation charge is $69. The installation fee in Phoenix, Az will never exceed $99. Same day installations are often available.
Q. What if a burglar enters my home and forces me to turn off the system?
A. At the time of installation you will be asked for two passwords, a normal one and one for a distress situation. If a break-in does occur and the alarm is triggered, we will immediately establish a direct connection with your home and listen in to any suspicious activity through the 2- way voice speaker located on the security control unit . You will then be asked by a representative for your password. If everything is ok, you will give your normal password, if there is in fact an emergency you will then proceed to give your distress password informing our representative of the emergency. We will immediately contact the local authorities informing them of the situation.
